FAQ

Well Played is a modern wellness club designed to help you move better, feel better, and live well.
We bring together movement, recovery, and proactive health in a space that’s playful, welcoming, and rooted in science. With sculpt-style classes, IV therapy, and recovery rituals like red light and compression, we make wellness feel good — not like another thing on your to-do list.

Born at the intersection of performance and play, Well Played is where sweat meets science, and self-care meets community. Wellness that actually feels like you.

 Whether you’re just getting started or you’ve been at this for years, Well Played is designed to support you at every stage. Our movement classes offer plenty of modifications, so you can push when you’re ready and pull back when you need. There’s no competition, no pressure — just good vibes, smart coaching, and support for however you choose to show up.

And wellness doesn’t stop at movement. Our IV drips, vitamin boosters, and recovery services (like red light and compression therapy) are accessible for most people, but we always recommend checking with your healthcare provider if you have a chronic condition, injury, or are pregnant or breastfeeding.

Everyone’s body is different — and our goal is to help you feel better in yours.

We keep our studios in the warm range (26–28°C) because it gives you the benefits of heat without the drawbacks of true hot yoga.

Warm classes help you:

• Move more freely 
• Protect your joints and avoid overstretching 
• Breathe easier 
• Stay energized instead of depleted 
• Recover faster
   

Hot yoga (32–40°C) can feel intense, push your heart rate too high, and make it harder to read your body’s limits. That’s not our vibe.

Warm heat supports better movement. Hot heat can get in the way.
Our goal is simple: help you feel good, move well, and leave the room better than you came in.

Our IV drips and vitamin boosters are not recommended for individuals with any of the following conditions:

– Known sensitivities or allergies to any ingredients
– Pregnancy or breastfeeding
– Cardiovascular disease
– Kidney, liver, or pulmonary disorders
– Use of diuretics
– Bleeding disorders
– Infected lesions or open wounds at the proposed IV site
– Any recent change in baseline health status that may affect treatment suitability
– Undergoing chemotherapy or active cancer treatment

Mats are complimentary for all guests. A non-slip mat cover is required for all mat classes for both safety and hygiene.
Please bring your own sweat towel.
Mat covers are available for purchase.

Class credits can be purchased on our website or on our booking app.  All sales are final. All classes must be prepaid. Classes are non-refundable, exchangeable, or transferable.

We are sorry, but we do not offer refunds for class credits. If you cancel class within our cancellation policy, the class will be credited back to your account for later use. If you need to cancel less than 12 hours before the class start time, you will lose the class credit.

Class Credits

We use a simple credit system to book classes. Here’s how it works:

• 60-minute classes require 2 credits
   
• 30-minute classes require 1 credit
   

Credits can be purchased in packs or as part of your membership. Use them however you like—whether you're easing in with quick 30-minute sessions or going all-in with a full 60-minute class. Mix and match to fit your schedule and goals!

You can book up to (1) one class a day on our All Access or Well Played Unlimited Memberships! The memberships auto-renews every 30 days. The day your monthly membership expires, your account will be automatically charged for the next billing cycle under the same terms. If you’re an All Access Member and you don’t show up or cancel late (less than 12 hours notice) for a class, you will incur a $10 fee for all class types.

Yes! Our Player Membership allows you to take 6  classes a month. All memberships auto-renew every 30 days. The day your limited membership expires, your account will be automatically charged for the next billing cycle under the same terms. There are no late cancellation penalty fees for these memberships, aside from losing the credit you booked with.

Reformer memberships are able to take both reformer + mat classes, while mat memberships can be used to book mat classes only.

All memberships have a two-month (60 days) minimum commitment after which you can cancel at any time. If you want to cancel your membership after the initial two billing cycles, please email us at least 7 days prior to the expiration of the current cycle and we will cancel the auto-renew. *please include the reason for your cancellation

If requested, we can freeze, pause or hold your membership. Holds must be for a minimum of seven days, and up to a maximum of three months (90 days). We are only able to freeze or hold a membership once every three months. All freeze requests must be made in writing, including start and end date, and be received at least 3 days prior to the desired start date.

If a class is full, we highly recommend joining the waitlist. You must purchase a class or membership to be eligible.
 

• If you do not get into the class, the credit will be returned to your account.
   
• If a spot opens more than 1 hour before class starts, you will be automatically added and notified via email.
   
• All waitlist additions are subject to our 12-hour cancellation policy. If you're added to a class from the waitlist within 12 hours of the class start time and fail to cancel or attend, the standard late cancellation or no-show penalties will apply.
   
• If you are on the waitlist and no longer wish to attend, please remove yourself at least 1 hour before class starts to avoid penalties. This is considered the same as canceling a reservation and your credit will be returned.
   
• The waitlist locks 1 hour before class, after which any open spots will be available on a first-come, first-served basis in studio.

To check your waitlist status, log in to your account and select My Classes. If you are on the waitlist, you will see your waitlist position. If you do not want this class, be sure to remove yourself from the waitlist or notify us and we’ll remove you.