FAQ

Well Played is a modern wellness club designed to help you move better, feel better, and live well.
We bring together movement, recovery, and proactive health in a space that’s playful, welcoming, and rooted in science. With a variety of movement classes, IV therapy, and recovery rituals like red light and compression, we make wellness feel good — not like another thing on your to-do list.

Well Played is for all levels. Our classes offer modifications so you can move at your own pace—no pressure, no competition. Recovery services and therapies are available for most people, but we recommend checking with your healthcare provider if you have any medical conditions.

 Well Played is located inside Fairgrounds Leaside. We have plenty of free parking available on site. Park at 98 Vanderhoof ave, enter through the black gates on the  north west corner of the parking lot.

We keep our studios in the warm range (26–28°C) because it gives you the benefits of heat without the drawbacks of true hot yoga.

Warm classes help you:

• Move more freely 
• Protect your joints and avoid overstretching 
• Breathe easier 
• Stay energized instead of depleted 
• Recover faster
   

Hot yoga (32–40°C) can feel intense, push your heart rate too high, and make it harder to read your body’s limits. That’s not our vibe.

Warm heat supports better movement. Hot heat can get in the way.
Our goal is simple: help you feel good, move well, and leave the room better than you came in.

Mats are complimentary for all guests. A non-slip mat cover is required for all mat classes for both safety and hygiene.
Please bring your own sweat towel.
Mat covers are available for purchase or rent for $3

Class credits can be purchased on our website or on our booking app.  All sales are final. All classes must be prepaid. Classes are non-refundable, exchangeable, or transferable.

We are sorry, but we do not offer refunds for class credits. If you cancel class within our cancellation policy, the class will be credited back to your account for later use. If you need to cancel less than 12 hours before the class start time, you will lose the class credit.

Class Credits

We use a simple credit system to book classes. Here’s how it works:

• 60-minute classes require 2 credits
   
• 30-minute classes require 1 credit
   

Credits can be purchased in packs or as part of your membership. Use them however you like—whether you're easing in with quick 30-minute sessions or going all-in with a full 60-minute class. Mix and match to fit your schedule and goals!

Unlimited Members can book up to 1 class per day. Memberships auto-renew every 30 days. Late cancellations or no-shows (under 12 hours) incur a $10 fee.

We offer a range of membership options to fit your routine. All memberships auto-renew every 30 days. No late cancellation fees—just the loss of your class credit. 

All memberships have a two-month (60 days) minimum commitment after which you can cancel at any time. If you want to cancel your membership after the initial two billing cycles, please email us at least 7 days prior to the expiration of the current cycle and we will cancel the auto-renew. *please include the reason for your cancellation

If requested, we can freeze, pause or hold your membership. Holds must be for a minimum of seven days, and up to a maximum of three months (90 days). We are only able to freeze or hold a membership once every three months. All freeze requests must be made in writing, including start and end date, and be received at least 3 days prior to the desired start date.

If a class is full, we highly recommend joining the waitlist. You must purchase a class or membership to be eligible.
 

• If you do not get into the class, the credit will be returned to your account.
   
• If a spot opens more than 1 hour before class starts, you will be automatically added and notified via email.
   
• All waitlist additions are subject to our 12-hour cancellation policy. If you're added to a class from the waitlist within 12 hours of the class start time and fail to cancel or attend, the standard late cancellation or no-show penalties will apply.
   
• If you are on the waitlist and no longer wish to attend, please remove yourself at least 1 hour before class starts to avoid penalties. This is considered the same as canceling a reservation and your credit will be returned.
   
• The waitlist locks 1 hour before class, after which any open spots will be available on a first-come, first-served basis in studio.

To check your waitlist status, log in to your account and select My Classes. If you are on the waitlist, you will see your waitlist position. If you do not want this class, be sure to remove yourself from the waitlist or notify us and we’ll remove you.