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FAQ

Please reach us at hello@getwellplayed.com if you cannot find an answer to your question.

New HEre?

Social wellness focuses on creating meaningful connection, community and shared experiences. At Well Played, social wellness is integrated into movement, recovery and event programming to help people feel more connected both personally and professionally.


Well Played hosts corporate wellness events in Toronto designed to help teams reconnect, recharge and regulate. Experiences can include movement classes, recovery sessions, burnout workshops,  speaker panels, social wellness events, founder retreats, networking experiences and private team off-sites.



Absolutely. While movement and recovery experiences are available, many clients rent the space solely for meetings, workshops, launches and social events.



Well Played is located in Leaside, Toronto, with convenient access from Midtown Toronto, East York, North York and the Don Valley Parkway.


We have plenty of free parking available on site. Park at 98 Vanderhoof ave, enter through the black gates on the  north west corner of the parking lot.


Yes. Outside catering is welcome, and we can also recommend local catering partners.


Yes. We offer wellness experiences and workshops focused on stress management, nervous system regulation, recovery and burnout prevention. These experiences are designed for modern teams navigating high stress, fast paced work environments and digital fatigue.


Capacity depends on the type of event and room configuration. We host everything from intimate leadership sessions to larger corporate wellness events and social gatherings. Contact us to discuss your event needs and ideal setup.


Yes. We offer wellness experiences and workshops focused on stress management, nervous system regulation, recovery and burnout prevention. These experiences are designed for modern teams navigating high stress, fast paced work environments and digital fatigue.


Yes. Many corporate wellness events at Well Played combine movement and recovery under one roof. Experiences can include Pilates, mobility, yoga, pickleball, padel, red light therapy, compression therapy and guided recovery sessions.


Corporate wellness events can help improve employee connection, morale, retention and overall workplace wellbeing. Many companies are shifting toward experiences that support stress reduction, nervous system regulation and meaningful social interaction.


General

Well Played is a modern wellness club designed to help you move better, feel better, and live well.
We bring together movement, recovery, and proactive health in a space that’s playful, welcoming, and rooted in science. With a variety of movement classes, IV therapy, and recovery rituals like red light and compression, we make wellness feel good — not like another thing on your to-do list.



Well Played is for all levels. Our classes offer modifications so you can move at your own pace—no pressure, no competition. Recovery services and therapies are available for most people, but we recommend checking with your healthcare provider if you have any medical conditions.


 Well Played is located inside Fairgrounds Leaside. We have plenty of free parking available on site. Park at 98 Vanderhoof ave, enter through the black gates on the  north west corner of the parking lot.


We keep our studios in the warm range (26–28°C) because it gives you the benefits of heat without the drawbacks of true hot yoga.

Warm classes help you:

  • Move more freely 
  • Protect your joints and avoid overstretching 
  • Breathe easier 
  • Stay energized instead of depleted 
  • Recover faster
     

Hot yoga (32–40°C) can feel intense, push your heart rate too high, and make it harder to read your body’s limits. That’s not our vibe.

Warm heat supports better movement. Hot heat can get in the way.
Our goal is simple: help you feel good, move well, and leave the room better than you came in.


Mats are complimentary for all guests. A non-slip mat cover is required for all mat classes for both safety and hygiene.
Please bring your own sweat towel.
Mat covers are available for purchase or rent for $3


First time

Wear something comfortable that you can move in — and get ready to feel good. Most of our classes are not heated, and unless otherwise noted.


Bring a water bottle (no glass, please) and a towel if you like, but leave your mat and jewelry at home — we’ve got everything you need. 



To ensure a smooth experience,  it is recommended to arrive and check in at least 10-15 minutes prior to the start of your class. For safety reasons and to prevent the disruption of others, we do not allow for late entry. 




Yes, you can try any of our class types on the Intro Week Pass.


Credits & Memberships

Class credits can be purchased on our website or on our booking app.  All sales are final. All classes must be prepaid. Classes are non-refundable, exchangeable, or transferable.


We are sorry, but we do not offer refunds for class credits. If you cancel class within our cancellation policy, the class will be credited back to your account for later use. If you need to cancel less than 12 hours before the class start time, you will lose the class credit.



Class Credits

We use a simple credit system to book classes. Here’s how it works:

  • 60-minute classes require 2 credits
     
  • 30-minute classes require 1 credit
     

Credits can be purchased in packs or as part of your membership. Use them however you like—whether you're easing in with quick 30-minute sessions or going all-in with a full 60-minute class. Mix and match to fit your schedule and goals!


Unlimited Members can book up to 1 class per day. Memberships auto-renew every 30 days. Late cancellations or no-shows (under 12 hours) incur a $10 fee.


We offer a range of membership options to fit your routine. All memberships auto-renew every 30 days. No late cancellation fees—just the loss of your class credit. 


All memberships have a two-month (60 days) minimum commitment after which you can cancel at any time. If you want to cancel your membership after the initial two billing cycles, please email us at least 7 days prior to the expiration of the current cycle and we will cancel the auto-renew. *please include the reason for your cancellation



If requested, we can freeze, pause or hold your membership. Holds must be for a minimum of seven days, and up to a maximum of three months (90 days). We are only able to freeze or hold a membership once every three months. All freeze requests must be made in writing, including start and end date, and be received at least 3 days prior to the desired start date.



Cancellations

Class & Recovery Sessions

  • Cancel at least 12 hours before start to avoid penalties.
  • Late cancels or no-shows forfeit the credit and incur a $10 fee.

 IV Appointments

  • Must be cancelled at least 48 hours in advance.
  • No-shows or late cancellations incur a $75 fee.


For safety reasons and to prevent disruption to other guests, we have a strict no-late-entry policy. If you are not present in the studio room at the start of the scheduled class, you will be unable to attend.

If you wish to cancel a class, you must do so at least 12 hours in advance or your class credit will be forfeited. Please review our cancellation and walk-in policy in the event you are unable to make your scheduled class.


Waitlist

If a class is full, we highly recommend joining the waitlist. You must purchase a class or membership to be eligible.
 

  • If you do not get into the class, the credit will be returned to your account.
     
  • If a spot opens more than 1 hour before class starts, you will be automatically added and notified via email.
     
  • All waitlist additions are subject to our 12-hour cancellation policy. If you're added to a class from the waitlist within 12 hours of the class start time and fail to cancel or attend, the standard late cancellation or no-show penalties will apply.
     
  • If you are on the waitlist and no longer wish to attend, please remove yourself at least 1 hour before class starts to avoid penalties. This is considered the same as canceling a reservation and your credit will be returned.
     
  • The waitlist locks 1 hour before class, after which any open spots will be available on a first-come, first-served basis in studio.


To check your waitlist status, log in to your account and select My Classes. If you are on the waitlist, you will see your waitlist position. If you do not want this class, be sure to remove yourself from the waitlist or notify us and we’ll remove you.


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